Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and bigbrands.ae is not liable for any such refunds.
DUE TO HEALTH CONCERNS, THERE WILL BE ABSOLUTELY NO RETURNS, REFUNDS OR EXCHANGES ON ALL SKINCARE PERFUMES AND COSMETIC ITEMS if THE ITEM HAS BEEN OPENED OR USED.
Claims for damaged items or discrepancies (for example: missing items in your order, or wrong shipment) must be submitted within 48 hours of order receipt by contacting Customer Service at +971 55 155 4982 or [email protected]. Please retain all packaging material in case an inspection is necessary.
It may take up to 14 business days to process the return and issue a refund. We will notify you via Whatsapp once your return and refund has been processed. Please note that your financial institution may take approximately one billing cycle to post your refund. If you have any questions about your return, please contact Customer Service via WhatsApp on +971 55 155 4982 or [email protected]. In some cases the tracking number for the package you return to us may be required in order to receive your refund.
Bigbrands.ae makes every effort to ship orders out as quickly as possible. If you need to cancel your order, or change information within your existing order, please contact us as soon as possible via email +971 55 155 4982 or [email protected]. There is no guarantee that we will be able to change/modify or cancel your order once it has been placed and shipped.