At Big Brands, we value every single customer and deliver every package carefully. We offer free standard shipping on orders over AED 250, which is both faster and safer.
Shipping times will be affected during public holidays. Normal service resumes immediately after each holiday.
The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction. The total processing time varies depending on the complexity, design and size of the specific product. Larger orders may naturally take longer. The average processing time is approximately 2 business days. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take between 5-7 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays.